IT Infrastructure & Operations Analyst
Location: Hybrid work model;
Oasis of Love, Kumasi, Ghana
Working Hours: 40 hours/week
Salary: Commensurate with qualification and experience
Job Description
AmaliTech seeks a passionate IT Infrastructure & Operations Analyst to join our team to ensure the smooth operation, reliability, and scalability of our IT systems and infrastructure. The ideal candidate will ensure a solid understanding of IT operations, systems, and network management, with a strong focus on ensuring optimal performance and security across all platforms.
Key Responsibilities
• Manage technology services that meet daily operational requirements in AmaliTech–designated
area(s)
• Installs and configures computer hardware, software, systems, networks, printers, and scanner
• Configure, Set-up, and Install networks based on Cisco and Sophos Technologies
• Monitor computer networks for security issues
• Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs
• Maintaining user and office machines, laptops, desktops, printers, and others
• Setting up and maintenance of conference and communication devices
• Monitoring, responding to, and addressing IT-related issues as it is raised in company incident management systems and help desk
• Set up all hardware (laptops, desktops, servers, printers, monitors), operating systems, and user applications
• Stay up to date on information technology trends and security standards
• Provide IT support for MacOS, Linux and Windows systems
• Interpret and assist backup as well as recovery processes along with industry standards
• Conduct installation, migration, and upgrade of entire technology systems in a validated atmosphere
• Perform within change control and ticketing system environment
• Assist with the tagging of all IT-related assets
• Commitment to continuously learn, quickly adapt, and grow
• Perform any other related duties that may be assigned to me by my superior as and when demanded.
Qualification
• HND or bachelor’s degree in computer science, Information Technology, Systems Engineering, or a related field.
• Minimum of 3 years of experience in IT infrastructure and operations, focusing on systems, network, and/or data center management.
• Proficient in managing MacOS, Windows and Linux server environments, including deployment, administration, and troubleshooting
• Strong understanding of network infrastructure and network hardware, including familiarity with protocols such as TCP/IP, DNS, DHCP, VPN, and firewall configurations
• Experience with virtualization technologies (e.g., VMware, Hyper-V)
• Knowledge of IT security practices and solutions, including endpoint security, intrusion detection systems, and secure network architectures
• Familiarity with backup and disaster recovery processes and solutions
• Ability to monitor and diagnose IT infrastructure issues using various tools and techniques
• Excellent analytical and problem-solving skills, with the ability to think critically about complex issues and develop effective solutions
• Strong organizational skills with the capability to manage multiple priorities effectively
• Excellent interpersonal and communication skills, capable of working collaboratively in a team environment and interacting effectively with stakeholders at all levels.
Perks
- Competitive salary commensurate with qualification and experience
- Pension benefits (Tier 1, 2, Provident fund)
- Bonuses (quarterly and semi-annual)
- Lunch Allowance
- End-of-year package
- Medical insurance, with dependent(s)
- Internet data allocation for remote work
Additional Information
Persons with Disabilities (PWDs) who need further assistance and support for the application process should please reach out to our HR Team by sending an email to recruitment@amalitech.com. Should you contact our HR team, kindly provide us with information about your disability and how you would need assistance to complete our application process regarding your specific situation.
Qualified and interested applicants should click the APPLY NOW button, and then click on “I’m Interested” and follow the instructions to apply.
How to Apply
Interested and qualified applicants should click the “Apply Now” button and follow the instructions to apply. Application deadline is 19 March, 2025.
Ensure you have these documents before applying:
- Latest copy of CV (PDF format)
- Valid National ID Card
- Other related certificates (optional)
Recruitment Process
3. Online Interview(s)
4. Job offer
What to Expect
Working with AmaliTech provides an excellent opportunity for career growth and development in a healthy and diverse work environment. Our talented and welcoming team will ensure you feel part of our family to get you engaged on the job. You have the opportunity of building an international IT career and working with global IT companies.