Sales and Delivery Support Manager
Work model: Hybrid work
Locations: Ghana (Accra / Kumasi / Takoradi) or Rwanda (Kigali)
Working Hours: 40 hours/week
Job Description
AmaliTech We are seeking a highly skilled Sales & Delivery Support Manager who will be responsible for overseeing the end-to-end sales support and service delivery process to ensure client satisfaction and business growth.
Key Responsibilities
Sales Support & Commercial Administration
- Prepare customer quotations in alignment with sales and based on the customer rate card
- Lead the end-to-end quotation and invoicing process, including preparation of timesheets, ensuring timely and accurate billing
- Collaborate closely and align with key internal groups (e.g. Sales, delivery, Accounting) and external customers
- Prepare timesheets in line with established invoicing deadlines and ensure timely clocking of hours.
Technical Delivery Coordination
- Work closely with technical delivery managers to support day-to-day operations
- Monitor and consolidate key performance indicators (KPIs) and assist in regular performance reporting
- Support technical account management with risk management activities and follow up on individual measures.
Project Management Office
- Compile reports and dashboards regarding relevant KPIs (e.g. team performance, velocity, etc.)
- Stakeholder updates: Support with the preparation of stakeholder presentations and status updates.
Team and Administrative Support
- Coordinate travel arrangements and logistics for team members
- Assist with scheduling, calendar management, and meeting preparation.
Qualifications
- Bachelor’s degree in business administration, or related field
- 3-5 years of experience in sales support, project coordination, or business operations, ideally in a technology-driven or service-oriented organisation
- Strong organisational and time management skills, with the ability to multitask and prioritise
- Strong people skills and ability to deal with different stakeholders
- Excellent written and verbal communication in English
- High proficiency in MS Office (especially PowerPoint and Excel); experience with tools like Jira, Confluence
- Proactive, structured, and solution-oriented working style
- Comfortable working in a dynamic, cross-functional team environment.
Perks
- Competitive salary commensurate with qualification and experience
- Pension benefits
- Bonuses and end-of-year package
- Medical insurance with dependants
- Internet data allocation for remote work
- Employee bonding activities (bi-monthly happy hour, sporting activities)
Additional Information
Persons with Disabilities (PWDs) who need further assistance and support for the application process should please reach out to our HR Team by sending an email to recruitment@amalitech.com. Should you contact our HR team, kindly provide us with information about your disability and how you would need assistance to complete our application process regarding your specific situation.
How to Apply
Interested and qualified applicants should click the “Apply Now” button and follow the instructions to apply.
Ensure you have these documents before applying:
- Latest copy of CV (PDF format)
- Other related certificates (optional)
3. Job offer
What to Expect
Working with AmaliTech provides an excellent opportunity for career growth and development in a healthy and diverse work environment. Our talented and welcoming team will ensure you feel part of our family to get you engaged on the job. You have the opportunity of building an international IT career and working with global IT companies.